How do I return my order?
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received.
1. Click an option below to start your return
START RETURN AS A GUEST
LOG IN TO START RETURN
2. Obtain a Return Authorization (RA) Number.
An email will be sent to you containing a Return Authorization Number once you start the return process as either a guest or through your account.
3. Ship your items!
Pack your items and write your RA number on the outside of the package and on the Return Slip located inside the original Salt Life package.
On The Lean - Returns
24 Ocean Street, Lynn, MA 01902
Please make SURE the following is in the return package to ensure faster service:
1.Items you are returning
2.Copy of the Returns slip
3.Copy of original packing slip
4.Customer is responsible for shipping charges when returning merchandise.
Unfortunately, we do not offer exchanges at this time. Please follow the above instructions for a return, then you will need to go back to www.onthelean.com and place a new order.
Credits on Returns:
You will receive email confirmation once your return has been received and funds added back to your account. Once we receive your return shipment, please allow 3 – 5 business days to process your refund. Your bank or credit card company may take up to 10 additional business days to post the refund to your account.
If for any reason you need assistance with a return please feel free to email us at:
Monday-Friday 8am – 5:30pm EST